At mahkota8, your privacy is taken seriously. This Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over your information.
A plain-language summary of how mahkota8 treats your personal information — the full legal policy follows below.
All personal data held by mahkota8 is protected with 256-bit SSL encryption in transit and industry-standard encryption at rest. We do not store passwords in plain text.
mahkota8 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate and improve the mahkota8 platform.
You have the right to access, correct, and request deletion of your personal data held by mahkota8, subject to our legal and regulatory retention obligations.
mahkota8's data practices comply with the requirements of our internationally recognised gaming licence, including KYC and AML obligations that require retention of certain records.
mahkota8 uses cookies to maintain your session, remember preferences, and analyse platform performance. We do not use third-party advertising cookies that track you across the web.
In the unlikely event of a data breach affecting your personal information, mahkota8 will notify affected members within the timeframe required by our licensing authority.
This Privacy Policy ("Policy") describes how mahkota8 ("mahkota8", "we", "us", "our"), operator of the online gaming platform at https://mahkota8.club, collects, uses, stores, and discloses personal data relating to individuals who access or use the mahkota8 Platform ("you", "your").
This Policy applies to all personal data collected through the mahkota8 website, associated mobile-optimised pages, live chat, email communications, and any other means by which you interact with mahkota8. It should be read together with mahkota8's Terms & Conditions and Responsible Gaming Policy.
By registering an account or continuing to use the mahkota8 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
mahkota8 is the data controller responsible for the personal data collected through the Platform. mahkota8 operates under a gaming licence issued by an internationally recognised gaming authority, which imposes specific obligations relating to the collection, retention, and protection of player data.
For all privacy-related queries, requests, and complaints, you may contact mahkota8's Data Protection contact via the details set out in Section 15 of this Policy.
mahkota8 collects personal data in the following categories:
| Category | Data Elements |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, national identity card number (MyKad) or passport number, government-issued photo identification |
| Contact Data | Email address, mobile telephone number, residential address including postcode and city (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya) |
| Account Data | Username, hashed password, account registration date, account status, communication preferences |
| Financial Data | Payment method details (e.g., Touch n Go eWallet account reference, bank account name and partial account number for Maybank, CIMB, or Public Bank), deposit history, withdrawal history, transaction amounts in MYR |
| Gaming Data | Game history, bet amounts, win/loss records, bonus usage, session durations, responsible gaming limit settings |
| Technical Data | IP address, device type and operating system, browser type and version, session tokens, login timestamps, approximate geographic location derived from IP address |
| Communications Data | Records of live chat conversations, email correspondence, support ticket history, and any other communications with mahkota8 |
mahkota8 collects personal data through the following means:
mahkota8 processes your personal data for the following purposes and on the following legal bases:
mahkota8 does not sell or rent your personal data to third parties. mahkota8 may share your personal data with the following categories of recipients in the circumstances described:
All third-party service providers engaged by mahkota8 are contractually required to process your personal data only for the specified purpose and in accordance with mahkota8's instructions and applicable data protection standards.
In connection with the services described above, your personal data may be transferred to and processed in countries outside of Malaysia. Where such transfers occur, mahkota8 will ensure that appropriate safeguards are in place to protect your personal data, including contractual clauses requiring recipient organisations to maintain data protection standards equivalent to those applicable to mahkota8 under its gaming licence.
mahkota8 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods mandated by our gaming licence and applicable regulations:
Upon expiry of the applicable retention period, mahkota8 will securely delete or anonymise your personal data unless further retention is required by law or a regulatory authority.
mahkota8 uses cookies and similar technologies to operate and improve the Platform. The following categories of cookies are used:
mahkota8 does not use third-party advertising cookies or cross-site tracking technologies. You may manage cookie preferences through your browser settings, although disabling strictly necessary cookies may impair Platform functionality.
mahkota8 implements technical and organisational security measures appropriate to the risks involved in processing your personal data, including:
Subject to applicable law and our regulatory obligations, you have the following rights in relation to your personal data held by mahkota8:
To exercise any of these rights, please contact mahkota8 using the details in Section 15. mahkota8 will respond to all verified rights requests within thirty (30) days.
The mahkota8 Platform is strictly intended for individuals aged 21 years and above. mahkota8 does not knowingly collect personal data from individuals under this age. If mahkota8 becomes aware that personal data has been collected from an individual who does not meet the minimum age requirement, the associated account will be immediately suspended and all personal data relating to that individual will be deleted, subject to any mandatory retention obligations imposed by our gaming licence authority.
Parents and guardians who believe that their child may have registered a mahkota8 account are encouraged to contact mahkota8 support immediately via live chat.
The mahkota8 Platform may contain references to third-party game providers and payment processors. These third parties operate their own privacy policies and mahkota8 is not responsible for the data practices of any third-party service. Players who interact directly with third-party payment processors (e.g., Touch n Go eWallet, Boost, Maybank) are subject to those providers' respective privacy terms when using their services.
mahkota8 reserves the right to amend this Privacy Policy at any time. Where amendments are material, mahkota8 will provide notice via the Platform or by email to your registered address at least seven (7) days before the changes take effect. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.
For questions, rights requests, or complaints regarding mahkota8's handling of your personal data, please contact our support team:
mahkota8 will acknowledge receipt of privacy complaints within two (2) business days and will provide a substantive response within thirty (30) days. If you are not satisfied with mahkota8's response, you may escalate your complaint to the relevant data protection authority or the dispute resolution body designated by mahkota8's gaming licence authority.
Play with confidence knowing your personal data is handled responsibly, securely, and in full compliance with our licensing obligations.
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